Exchange or Returns Policy:
Wasn't the size accurate? Or did the play not favor you?
No problem, just follow a few steps:
CONTACT OUR RELATIONSHIP CENTER
Get in touch via phone or whats app (62) 98254-9152 from Monday to Friday, from 8am to 6pm.
From the date you receive the goods, you have 7 days to request a credit exchange or refund on the website.
For the return it is important that:
- the product has no indication of use (washing, odor, dirt, etc ...)
-have all tags, seals and accessories
In addition to the conditions above, it is important that the product is properly packaged. You can use the box in which you received the piece and seal it with adhesive tape.
EXPECT PRODUCT ANALYSIS
We will do a brief analysis to see if it meets the quality requirements. If an exchange has been requested, and there is a difference in payment, we will contact you to settle the amount. Otherwise, the exchange is released automatically.
Another option is to have the returned product amount credited to your Royal Princess account. It can be used in a future purchase and has no expiration date.
Our contacts:
TEL: (62) 98254-9152
We also serve by WhatsApp
